FREQUENTLY ASKED QUESTIONS
What documentation do we need?
Please submit all relevant medical records and bills, the police/accident report (if applicable), lost wage documentation, any relevant photos of bodily injuries or vehicle damage, any proprietary verbiage or case law you like to include in your demands, and any additional information that you feel is pertinent to the claim. You can send us one of your demands, which we can use as a template to match the style and formatting, or we can use our template.
What if you do not have all of your client’s medical records or bills yet?
We ask that you wait and obtain all medical records and bills prior to submitting the file to us for demand. Sending us the file piece by piece can increase the time/cost of the project. That being said, some of our clients prefer to send us what they have when they have it and supplement additional info to the insurance company at a later date.
How can you send your file to us?
You can send the file via email, file sharing (i.e., Dropbox, WeTransfer, Clio, FileVine), or via snail mail if you prefer.
How much does it cost?
Our services are billed by the hour. As every case is unique, and the size and complexity of medical records vary to such a wide degree, it is difficult to generalize. We work hard to make sure that our fees are reasonable for our client’s needs, and to some degree, our services can be tailored to best fit your budget and requirements. Please contact us directly for more information about pricing and an estimate.
Will we generate a demand value?
No. We will not recommend any appropriate monetary demand value for the cases we write demands for.
Is this service billable as a legal cost to your client?
In some states, attorneys are able to bill our services to the client as a case expense. Check with your state bar association to find out if our demand preparation services are billable as a case expense.
Is rush delivery available?
Yes. For an expedited fee, we can generally have your demand letter returned to you within 3 business days after the receipt of all medical records, bills and additional necessary information, depending on the complexity of the case. it is best to contact us directly to obtain current expedited timeframes.
What forms of payment do we accept?
Upon completion of your project, an email invoice will be submitted to you via QuickBooks and can be paid via debit/credit card, PayPal or by check via mail.
What if the at-fault insurance company involved in your client’s case does not use computer software to evaluate claims?
Almost all commercial insurers use some sort of software such as Colossus to evaluate claims. Whether an adjuster is feeding the data into a computer or not, our letters are designed to make the strongest case with the available data. Our letters have been very effective in getting higher offers and faster responses from insurers who do and do not use claim software.
Will we testify as a Witness on behalf of your client?
No, we are a non-testifying consultant. We will not share any of your information or case material with any outside party.
Do we work with injured parties directly?
We will occasionally assist individuals without attorneys who request a demand letter that they can send directly to an insurance company. However, more often than not, we advise individuals that it is in their best interest to speak to and hire a reputable injury lawyer to assist them with their claim, for the best outcome.
Will we contact your client?
Unless you have requested that we reach out to your client directly, we will never contact them either on behalf of ourselves or your firm. We do have some firms who request that we touch base with their clients as part of our demand process to get additional information from them to help paint a fuller picture of how their injuries have affected their life, and if/how they continue to be affected.
How do we ensure privacy and discretion with our clients sensitive information?
Unless you request that we keep your file for future work or updating, all case documents are securely deleted/destroyed after our service is complete and a contract is fulfilled.
Will we disclose any work that was done with your firm to insurance companies?
No, we will NEVER disclose our work or your data to any other lawyer or to any insurance companies.